JOY RAY
USER RESEARCH / UX

Highly experienced user research and UX professional with strong conceptual, interpersonal, organizational and strategic skills. Broad experience across business/user needs including:

  • Verticals: Financial Services, Insurance, Real Estate, B2B, Automotive, Technology, CPG, Health and Fitness, Beauty, E-commerce, Entertainment and more

  • Research Methodologies: One-on-one interviews/IDIs, Focus Groups, Card Sorting, Surveys, Ethnographic, Journaling, Contextual Research, Workshop/Facilitation Sessions and more

  • Software: Figma, Jira, UserTesting.com, Adobe Suite, Google Suite, Microsoft Suite and more

  • Digital Interfaces: Responsive Web, Mobile App, OTT, Kiosk and more

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WHAT CLIENTS ARE SAYING

“Joy has an uncanny ability to connect with users to learn that tidbit of information which turns into insight. Joy is also an excellent communicator with results being structured with a focus on value and are always actionable. Joy is also willing to stand up for design principles. She has a great product sense and I've enjoyed discussions with her about trade-offs and priorities in design. Finally, Joy is always one step ahead of what the team needs and in raising the quality bar. Working with Joy means you can have confidence in the entire design stack.” 
Daniel Kamerling, Group Product Manager at Intrinsic, an Alphabet Company

“Joy is one of the people you want on every project. She sees the obvious solutions and finds the ones that haven’t yet been uncovered. Her user insights, creative & strategic solutions has kept countless clients coming back for more. She takes great pride in her work and is an asset to every project.”
Cynthia Mellow, Mellow Partners, Brand and Digital Marketing

“Simply, Joy is brilliant, she is great at understanding business needs, great at relating to clients, and great at interacting with the team around her.”
Kevin Hughes, Chief Information Officer, aShareX, Inc.

“Joy is the best of the best. She brings years of hard earned creative, technical and best practices knowledge that is invaluable. Whatever is needed, she will find a way to provide it.  As a brand partner, Joy is just as effective working with developers and strategists, as she is meeting with, and educating, executives and CMOs. Joy can be counted on as an expert and a trusted partner. She can accomplish in one day, what would take most specialists a week!”  
Trish Arellano, Marketing Professional, Program Management

“A strategic thinker with a true gift for creativity and business logic. Wickedly smart and equally as fun and charming. A tireless and always willing teammate with an amazing ability to deliver. Joy is inspiring. She is easily the most valuable person on any team interested in intelligent and articulate solutions. She receives my highest recommendation.”  
Jayson Truttmann, Growth Office, Investor, Serial Entrepreneur